Job Description

Jack In The Box - ASSISTANT RESTAURANT MANAGER Join to apply for the Jack In The Box - ASSISTANT RESTAURANT MANAGER role at Giants Baseball & Softball Camps Newport Beach, CA $68,640 - $72,000 3 weeks ago Long Beach, CA $68,640 - $70,000 2 weeks ago Brea, CA $68,640 - $71,000 3 months ago Beverly Hills, CA $75,000 - $90,000 1 week ago Los Angeles, CA $78,000 - $85,000 4 hours ago Position Summary Responsible for managing restaurant operations, in conjunction with or in the absence of the Restaurant Manager. Uses discretion in daily management decisions with accountability for ensuring effective execution of the Service Profit Chain (SPC) and Brand Promise. Primary responsibilities are to provide excellent internal service, external service, and build restaurant sales and profit while ensuring compliance with policies, procedures, and regulatory requirements. Key Duties / Responsibilities Internal Service: Recruits, selects, trains, develops, and evaluates restaurant employees. Monitors staffing levels to ensure sufficient development and talent; implements training systems; identifies and develops internal candidates for management and Team Leader. Creates a friendly, fun, clean, and safe restaurant environment; treats all employees with care and respect; motivates and inspires employees to achieve high performance while adhering to Company procedures; recognizes and rewards employees appropriately. Understands and utilizes JIB systems, processes, and tools; complies with all labor laws and regulations. External Service: Manages daily activities to achieve excellence in restaurant operations. Ensures guests receive an exceptional experience by properly training employees and holding the restaurant team accountable for consistently delivering excellent guest service and food quality. Monitors adherence with all JIB systems, procedures, and food safety requirements; reviews practices and modifies as needed to continuously improve the guest experience. Maintains visibility and interaction with guests; responds to guest concerns and complaints in a timely and professional manner; ensures positive resolution. Maintains a positive brand image by ensuring consistent food quality, guest service, and restaurant cleanliness & maintenance. Serves as a role model for excellent guest service. Higher Profits: Partners with Restaurant Manager in using management information tools to analyze restaurant operational and financial performance each period, including I&E, quality and service reports, health inspections, HACCP, etc.; identifies trends and consults with management on implementing action plans for improvement; uses data to analyze business results; contacts regional and CSC resources. Develops and executes action plans to increase restaurant sales and profitability by executing the Service Profit Chain and understanding its impact on the overall business; considers cost/benefit impact of financial decisions and works to protect the JIB brand. Monitors costs and adherence to budget and restaurant goals. Selection Skills / Qualities Fostering the Culture: Demonstrates passion for the business, pride in Jack in the Box, integrity, honesty, and trust that promotes culture and values; embraces Service Profit Chain and "My Promise To You"; high ethical standards; treats employees and guests with respect; actively listens and communicates timely, clearly, and accurately. Training / Coaching / Development: Strong role model; motivates and inspires employees; effectively trains, coaches, and provides time for employees to learn; identifies potential and fosters development for promotion; demonstrates patience and commitment toward development. Guest Focus: Passion for high-quality guest experience; focuses efforts on consistent, quality service that exceeds guests' expectations; demonstrates guest service techniques and ability to manage in a fast-paced environment. Food Quality / Safety: Strong awareness and concern for food quality and safety; dedicated to consistently serving great food to guests; demonstrates ability to utilize systems and perform duties within established structure. Business Management: Adjusts to multiple demands, shifting priorities, ambiguity and change; maintains sense of urgency; consistently makes high-quality decisions; exercises judgment; delegates work and follows up; demonstrates attention to detail and organization. Performs other related duties, tasks and responsibilities as required and assigned. Qualifications Education - High School Diploma, GED, or equivalent required. Associate's or Bachelor's degree preferred. Experience - Internal Promote: Minimum 1+ years as Shift Leader or 1 year as Assistant Manager in a customer service environment; must be 100% certified in all workstations. External Recruit: Minimum 3 years as Assistant Manager with some P&L responsibility. Knowledge / Skills / Abilities - Minimum 18 years old; complete Assistant Manager training classes; ServSafe certified; speak, read, write English; basic math; analytical skills; strong organization; self-starter; computer skills; valid driver's license and insurance; integrity and ethical behavior. Physical Requirements - Stand/walk 85%-95% of shift; lift 10-65 lbs; operate restaurant equipment and drive a motor vehicle; operate a computer keyboard. Competencies Customer Focus; Dealing with Ambiguity; Learning on the Fly; Problem Solving; Position Competencies; Managerial Courage; Motivating Others; Priority Setting; Drive for Results; Self-Knowledge; Sizing Up People; Building Effective Teams; Managing Vision and Purpose. Reasonable Accommodation Jack in the Box, Inc. and its affiliates will make reasonable accommodations to allow a qualified individual with a disability to enjoy equal employment opportunities and to perform the essential functions of the job. This position description should be applied accordingly. Employment Type Full-time Seniority Level Mid-Senior level Job Function Management and Manufacturing #J-18808-Ljbffr Giants Baseball & Softball Camps

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