Job Description

Overview Jack In The Box - ASSISTANT RESTAURANT MANAGER. Join to apply for the role at Giants Baseball & Softball Camps. Position Summary Responsible for managing restaurant operations, in conjunction with or in the absence of the Restaurant Manager. Uses discretion in daily management decisions with accountability for ensuring effective execution of the Service Profit Chain (SPC) and Brand Promise. Primary responsibilities are to provide excellent internal service, external service, and building restaurant sales and profit while ensuring compliance with policies, procedures, and regulatory requirements. Responsibilities Internal Service: Recruits, selects, trains, develops, and evaluates restaurant employees. Monitors staffing levels to ensure sufficient development and talent; ensures systems for training employees on workstations are implemented and adhered to by management and team members; identifies and develops internal candidates for management and Team Leader. Works with restaurant team to ensure effective execution of "My Promise to You" and the Service Profit Chain; creates a restaurant environment that is friendly, fun, clean, and safe; treats all employees with care and respect; motivates and inspires employees to achieve high performance while adhering to Company procedures; recognizes and rewards employees appropriately. Understands and utilizes JIB systems, processes, and tools; and complies with all state and federal labor laws and regulations. External Service: Manages daily activities to achieve excellence in restaurant operations. Ensures guests receive an exceptional experience by properly training employees and holding the restaurant team accountable for delivering excellent guest service and food quality. Monitors adherence with all JIB systems, procedures, and food safety requirements; reviews practices and modifies as needed to continuously improve the guest experience. Maintains visibility and interaction with guests; responds to guest concerns and complaints in a timely and professional manner, and ensures positive resolution. Maintains a positive brand image by ensuring consistent food quality, guest service, and restaurant cleanliness & maintenance. Serves as a role model for excellent guest service. Higher Profits: Partners with Restaurant Manager in using management information tools to analyze restaurant operational and financial performance, including I&E, quality and service reports, health inspections, HACCP, etc.; identifies trends and consults with management on action plans for improvement; uses data to analyze business results; develops and executes action plans to increase restaurant sales and profitability by executing the Service Profit Chain and understanding its impact on the overall business; considers cost/benefit impact of financial decisions and works to protect the JIB brand. Monitors costs and adherence to budget and restaurant goals. Selection Skills/Qualities Fostering the Culture: Demonstrates a passion for the business and pride in Jack in the Box; demonstrates high ethical standards; treats employees and guests with respect; communicates clearly with management and team members; remains calm under pressure. Training/Coaching/Development: Serves as a strong role model who motivates and inspires employees; trains, coaches, and provides time for learning; identifies potential and fosters development for promotion; provides quality and timely performance feedback. Guest Focus: Provides a high-quality guest experience; understands guests’ perspectives and ensures consistent service that exceeds expectations. Food Quality/Safety: Demonstrates awareness of food quality and safety, and restaurant cleanliness; ensures consistent food quality and safety systems are followed. Business Management: Adapts to multiple demands and change; makes high-quality decisions; attends to priorities and delegates effectively; is organized and detail-oriented. Performs other related duties as required. Qualifications Education - High School Diploma, G.E.D. or equivalent required. Associate's or Bachelor's degree preferred. Experience - Internal Promote: Minimum of 1+ years as a Shift Leader or 1 year as an Assistant Manager in a customer service environment; must be 100% certified in all workstations. External Recruit: Minimum of 3 years as an Assistant Manager with some P&L responsibility. Knowledge/Skills/Abilities - Must be at least 18 years old; must complete Assistant Manager training classes; must be ServSafe certified. Proficient in English (read, write, speak); strong interpersonal skills; basic math; analytical ability; good organization and planning skills. Self-starter; computer skills; valid driver's license and ability to travel to other locations as required. Demonstrates integrity and ethical behavior. Physical Requirements - Ability to stand and walk approximately 85-95% of shift; lift/carry 10-65 lbs; move throughout the restaurant; operate restaurant equipment and drive a vehicle. Ability to operate a computer keyboard. Reasonable Accommodation Jack in the Box, Inc. and its affiliates will make reasonable accommodations to allow a qualified individual with a disability to enjoy equal employment opportunities and to perform the essential functions of the job. This position description should be applied accordingly. Seniority level Mid-Senior level Employment type Full-time Job function Management and Manufacturing #J-18808-Ljbffr Giants Baseball & Softball Camps

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